Why you need an Inbound Call Center Solution
-
Customer Routing
An inbound contact center allows you to route calls to the agents best suited to solve a particular customer’s problems. It can solve customer problems at the point of first contact and leads to faster problem resolution. It also helps in improving customer experience across the board.
-
Help customers with IVR
Use personalized voice prompts to help your customers. Use simple to complex voice IVRs to create workflows for your inbound calls without involving your agents. IVRs help distract customers during their wait times.
-
Deliver a personalized experience
Appy Pie’s Inbound Contact Center provides your agent ample customer information to personalize agent interactions and personalize customer experience. Appy Pie achieves this by accessing previous history, customer context, and contact information and more.
Top features of Appy Pie Inbound Contact Center
-
Unified Agent Desktop:
Lets all agents find and use relevant customer related information to provide efficient customer service
-
Self-Service IVR:
Use personalized voice prompts to help your customers. Use simple to complex voice IVRs to create workflows for your inbound calls without involving your agents. IVRs help distract customers during their wait times.
-
Auto-Dial:
Dial numbers and connect with customers automatically without needing to manually press the call button
-
Team Collaboration:
Allows agents to provide real-time assistance on customer queries with various features such as team chat, call transfers, etc.
-
Number masking:
Automated data abstraction scrambles customer numbers to protect their privacy from your agents.
-
Queue Management:
Move agents between various queues depending on call volume and utilize your agents more effectively.
Why choose Appy Pie’s Inbound Contact Center
-
Affordable:
Appy Pie is one of the cheapest inbound call center solutions available in the market. Get one of the best contact centers at extremely affordable rates.
-
Scalable:
Scale your inbound center as per your requirements without fear of servers crashing. Take up on large customer volumes with ease.
-
Flexibility for your Agents:
Appy Pie’s outbound contact center provides your agents with simple perks that make work fun for them. Your agents can work from anywhere they want. This feature also enables organizations to create remote contact centers.
-
Minimal setup time:
Despite being a relatively complex work of technology, Appy Pie’s outbound contact center is extremely easy to set up and use. Your new support center can be online within hours.
-
Fast & Reliable:
Appy Pie will not be bogged down by traffic or incoming tickets. It will work faster and smoothly. Appy Pie is one of the most reliable contact center solutions on the market.
-
Completely on the Cloud:
Simply log in and begin! Appy Pie is a completely cloud-based platform. The entire outbound contact center works online with the help of the latest cloud solutions on the market.