Office 365 Zendesk Integration using AI Agents
Appy Pie Automate allows you to Integrate Office 365 with Zendesk using AI Agents
- No credit card required
- 7 days free trial
- Lightning Fast Setup
20 Million man hours saved
Award Winning App Integration Platform
Simplify Office 365 Zendesk Integration with seamless setup
Easily set up Office 365 Zendesk Integration without coding. Start automating your workflows and Integrate Office 365 with Zendesk today.
-
New Calendar
Triggers once you add a new calendar.
-
New Contact
Triggers when a new contact is added to your account
-
New Email
Triggers when a new e-mail is received in your inbox.
-
New Event
Triggers when a new event is created in your calendar.
-
New Group
Triggers every time a new group is created in Zendesk.
-
New Internal Note
Triggers when a internal note is created in Zendesk.
-
New Organization
Triggers once a new organization is added to Zendesk.
-
New Ticket
Triggers every time a new ticket is added to a view.
-
New User
Triggers when a new user is created in Zendesk.
-
Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
-
Updated User
Triggers when a user is updated in Zendesk.
-
Create Contact
Creates a new contact.
-
Create Event
Create an event in the calendar of your choice.
-
Send Email
Send an email from your Outlook account.
-
Create Organization
Create a new organization.
-
Create Ticket
Create a new ticket.
-
Create User
Create a new user.
-
Update Organization
Update an existing organization.
-
Update Ticket
Modify an existing ticket status or add comments.
-
Update User
Modify an existing user.
-
New Calendar
Triggers once you add a new calendar.
-
New Contact
Triggers when a new contact is added to your account
-
New Email
Triggers when a new e-mail is received in your inbox.
-
New Event
Triggers when a new event is created in your calendar.
-
New Group
Triggers every time a new group is created in Zendesk.
-
New Internal Note
Triggers when a internal note is created in Zendesk.
-
New Organization
Triggers once a new organization is added to Zendesk.
-
New Ticket
Triggers every time a new ticket is added to a view.
-
New User
Triggers when a new user is created in Zendesk.
-
Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
-
Updated User
Triggers when a user is updated in Zendesk.
-
Create Contact
Creates a new contact.
-
Create Event
Create an event in the calendar of your choice.
-
Send Email
Send an email from your Outlook account.
-
Create Organization
Create a new organization.
-
Create Ticket
Create a new ticket.
-
Create User
Create a new user.
-
Update Organization
Update an existing organization.
-
Update Ticket
Modify an existing ticket status or add comments.
-
Update User
Modify an existing user.
How Office 365 and Zendesk Integrations Work
Follow the steps below to start setting up your Office 365 integrations using Appy Pie Automate: using Appy Pie Automate:
-
![Steps]()
Step 1: Select Trigger
Choose Office 365 as the trigger app, select event, authenticate & successfully Test
-
![Steps]()
Step 2: Select Action
After completing the trigger test, select Zendesk as the action app from the list.
-
![Steps]()
Step 3: Authenticate
Connect your Zendesk account & authenticate it.
-
![Steps]()
Step 4: Setup & Test
Select the data you want to send from Office 365 to Zendesk & your AI Agent is ready!
Popular Templates for Office 365 and Zendesk Integration
Discover our most popular templates, designed to simplify and optimize your automation processes
Update Ticket in Zendesk when New Calendar is created in Office 365
-
When this happens:
New Calendar
-
Then do this:
Update Ticket
Create Organization to Zendesk from New Contact in Office 365
-
When this happens:
New Contact
-
Then do this:
Create Organization
Update Organization in Zendesk when New Contact is created in Office 365
-
When this happens:
New Contact
-
Then do this:
Update Organization
Update User in Zendesk when New Email is created in Office 365
-
When this happens:
New Email
-
Then do this:
Update User
Update Organization in Zendesk when New Email is created in Office 365
-
When this happens:
New Email
-
Then do this:
Update Organization
Create Organization to Zendesk from New Event in Office 365
-
When this happens:
New Event
-
Then do this:
Create Organization
Update User in Zendesk when New Calendar is created in Office 365
-
When this happens:
New Calendar
-
Then do this:
Update User
Create Ticket to Zendesk from New Calendar in Office 365
-
When this happens:
New Calendar
-
Then do this:
Create Ticket
Create User to Zendesk from New Calendar in Office 365
-
When this happens:
New Calendar
-
Then do this:
Create User
Create Organization to Zendesk from New Calendar in Office 365
-
When this happens:
New Calendar
-
Then do this:
Create Organization
Create User to Zendesk from New Email in Office 365
-
When this happens:
New Email
-
Then do this:
Create User
Create Ticket to Zendesk from New Event in Office 365
-
When this happens:
New Event
-
Then do this:
Create Ticket
Update User in Zendesk when New Event is created in Office 365
-
When this happens:
New Event
-
Then do this:
Update User
Update Ticket in Zendesk when New Event is created in Office 365
-
When this happens:
New Event
-
Then do this:
Update Ticket
Update Organization in Zendesk when New Event is created in Office 365
-
When this happens:
New Event
-
Then do this:
Update Organization
Create Organization to Zendesk from New Email in Office 365
-
When this happens:
New Email
-
Then do this:
Create Organization
Update Ticket in Zendesk when New Email is created in Office 365
-
When this happens:
New Email
-
Then do this:
Update Ticket
Update Organization in Zendesk when New Calendar is created in Office 365
-
When this happens:
New Calendar
-
Then do this:
Update Organization
Create Ticket to Zendesk from New Contact in Office 365
-
When this happens:
New Contact
-
Then do this:
Create Ticket
Update User in Zendesk when New Contact is created in Office 365
-
When this happens:
New Contact
-
Then do this:
Update User
Create User to Zendesk from New Contact in Office 365
-
When this happens:
New Contact
-
Then do this:
Create User
Update Ticket in Zendesk when New Contact is created in Office 365
-
When this happens:
New Contact
-
Then do this:
Update Ticket
Create Ticket to Zendesk from New Email in Office 365
-
When this happens:
New Email
-
Then do this:
Create Ticket
Create User to Zendesk from New Event in Office 365
-
When this happens:
New Event
-
Then do this:
Create User
Streamline Your Workflow with Appy Pie Automation
Zendesk Alternatives
Looking for the Zendesk Alternatives? Here is the list of top Zendesk Alternatives
-
![Freshdesk Integration]()
Freshdesk
-
![Front Integration]()
Front
-
![HappyFox Integration]()
HappyFox
-
![Help Scout Integration]()
Help Scout
-
![LiveAgent Integration]()
LiveAgent
-
![TicketCo Integration]()
TicketCo
-
![ServiceNow Integration]()
ServiceNow
-
![Zoho Desk Integration]()
Zoho Desk
Frequently Asked Questions
-
Microsoft Office 365 is a complete suite of home and enterprise-grade applications like Excel, Outlook, Word, SharePoint, OneNote, OneDrive, and more. Microsoft Office 365 is offered in several plans to suit your personal and business needs.
-
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
-
The integration between Office 365 and Zendesk is a seamless process that allows for efficient data sharing and collaboration between the two applications. Here's a step-by-step guide on how this integration works:
- Connection Establishment: The first step is establishing a secure connection between Office 365 and Zendesk. This is typically done through an API (Application Programming Interface) integration, where both apps communicate and exchange data.
- Data Mapping: By aligning corresponding data elements, this process guarantees meaningful and contextually correct data sharing in real-time.
- Authentication and Authorization: This step ensures that only authorized entities can interact with data, preventing unauthorized access and potential breaches.
- Data Synchronization: With the connection, mapping, and authentication in place, data is synchronized between the apps.
- Real-time Updates: This feature provides users with the most recent information, enabling them to make informed decisions based on live data.
- Customization and Automation: Tailor the integration to specific business needs. Automate processes, trigger actions and set up notifications to enhance efficiency and streamline workflows.
-
While assessing the security of integrating Office 365 with Zendesk, one must ensure the encryption protocols are strong when transmitting data between both apps. Appy Pie is compliant with various data protection regulations like GDPR and CCPA. It also offers two-factor authentication and encryption. Here's a concise guide to assessing the security of the Office 365-Zendesk integration:
- Data Encryption: This will ensure that any information shared remains secure and inaccessible to unauthorized parties.
- Authentication and Authorization: It is crucial to ensure that the integration process has strong two-factor authentication mechanisms.
- Access Control: This will prevent unauthorized users from gaining access to sensitive information or performing actions they are not permitted to do.
- Data Storage Security: This ensures that the databases or storage systems used by Office 365 and Zendesk integration have adequate security measures.
- User Education and Awareness: Appy Pie ensures that the businesses using the integrated apps are trained to recognize potential security threats.
All-in-one integration tool for web and mobile apps
Use the most powerful applications integration platform
Get Started Free