A live chat software allows you to communicate with your website visitors in real time and respond quickly to their questions whenever they require assistance. If you add some automation features, it will be able to send a welcome message to your visitors and answer repetitive questions for you. Sounds like a great deal for anyone running an online business. That's because it is and it becomes even better. There are companies that provide free live chat software solutions. But how do you know which one is best for your business? We'll help you figure it out.
What is free Live Chat Support?
Businesses can interact in real-time with both new and existing customers by using free live chat software, which is either a free trial plan or another free version of the software. When customers contact a business, they frequently want prompt answers to their queries and problems. This is made possible by live chat software, but companies might be concerned about the cost. Before switching to a paid plan, a live chat software trial is a great way to give it a try. It enables you to understand how the tool works with the customer support software and infrastructure you already have. Installing a free live chat program can assist companies with limited resources in giving customers the kind of experience they desire without incurring additional costs.
The 9 Best Free Live Chat Software
Choosing the right best live chat app can significantly enhance customer interactions and boost sales. Here are some top-rated options with free plans or trials:
- Olark CoPilot
- Avochato
- HubSpot
- Chaport
- 3CX
- Zoho Desk
- LiveChat
- Tawk.to
- Intercom
Rating: 4.55 out of 5 stars (457 reviews)
Olark CoPilot is a cloud-based solution that enables businesses to respond quickly to their customers. This software combines chat monitoring, targeted chat, and accurate data analysis into a single unit. You can also use PowerUps—specialized live chat features that are simple to add or remove based on your company's requirements, such as rich chat capabilities, searchable transcripts, automated messages, and more.
Every Olark CoPilot plan comes with a 14-day free trial. These plans allow users to personalize and customize the chat box, save time through automation, use live chat analytics, and engage with customers in real-time.
Rating: 4.4 out of 5 (198 Reviews)
Avochato is a live chat solution that helps businesses manage, send, and receive messages. It combines SMS and live chat, allowing businesses to have ongoing conversations with customers throughout their journey. For example, you can follow up with live chat leads by sending them useful and targeted content via SMS.
Avochato is fully customizable, allowing you to tailor the tool to your brand. Other features of this software include streamlined automation, UTM parameter tracking, and simple integration capabilities that allow you to use it with your existing workflows. Avochato provides a 14-day free trial.
Rating: 4.4 out of 5(11,371 reviews)
HubSpot's free live chat tool connects customers with the help they require. It can direct inquiries to multiple teams within your organization to ensure that the appropriate people handle the request. Users can customize the live chat widget to match the look and feel of your brand, and they can even create a personalized welcome message for each customer segment.
You can use HubSpot's live chat tool for free, with no coding required. If you want to take advantage of more premium features, the Marketing Hub offers Starter, Professional, and Enterprise plans.
Rating: 4.7 out of 5 (21 reviews)
Chaport's free live chat plan can help you get started with live conversations with your customers. The free plan allows you to create a basic live chat widget for your mobile, desktop, or browser-based app. The widget can be hosted on as many websites as you want, but the free plan only allows for one user.
Chaport's paid plans include more advanced features such as automated responders, APIs, social media integrations, and more. If you want to try Chaport's paid plan, you can sign up for a free 14-day trial.
Rating: 4.4 out of 5 (462 reviews)
3CX is a fully customizable, omnichannel live chat platform that includes a free plan for up to ten users. This software allows agents to connect to Facebook and WhatsApp and view and respond to messages from the same 3CX interface.
If customers require additional assistance, the customer or agent can easily convert the chat into a call to better address the issue. Furthermore, 3CX tracks all customer queries and history, allowing agents to resolve issues faster. They can share the history with their team to help them identify areas for improvement.
Rating: 4.4 out of 5 (5,665 reviews)
The live chat feature in Zoho Desk enables businesses to build stronger customer relationships. If customers can't find what they're looking for in the Help Center, they can contact agents directly using the embeddable chat widget.
If a customer issue requires additional assistance, agents can easily elevate the chat conversation to a ticket with a single click. When this is done, the entire chat history is saved so that agents can use it to solve future queries. Zoho Desk's live chat also includes canned responses, automation, and the option to send customer feedback surveys. Try the software for free with the 15-day trial that is available.
Rating: 4.5 out of 5 (752 LiveChat Reviews)
LiveChat provides four plans: Starter, Team, Business, and Enterprise. You can begin using LiveChat's Team plan right away—no credit card required—with a 14-day LiveChat free trial. The Team plan includes live chat features for your website, apps, and Facebook Messenger. It also includes an email-based ticketing system.
Furthermore, LiveChat's pre-chat survey allows your agents to easily collect contact information and see which page the customer is currently viewing. In addition, LiveChat's Team plan includes live chat essentials such as canned responses, tagging, and smart routing.
Rating: 4.5 out of 5 (186 tawk.to Reviews)
Tawk.to is a free live chat software that can be used on your website, mobile app, or from a free customizable page. This software has a simple setup that takes only one minute—all you have to do is copy a single line of JavaScript to your website's HTML and it will begin working immediately.
This software lets you invite team members and chat with visitors from a single dashboard. You can also keep track of your team's support progress by reviewing performance analytics and customer chat history. Tawk.to is unique because it can translate chat conversations into over 45 languages, making it easier to communicate with customers all over the world.
Rating: 4.5 out of 5 (3,052 Intercom Reviews)
Intercom's live chat feature allows you to connect with more customers on a more personal level. With this tool, chat history is automatically saved, allowing customers to revisit the chat whenever they want and on their preferred device. Agents can access conversations from all channels in one place, allowing them to assist multiple customers simultaneously. During a chat interaction, Intercom's customer data platform collects customer context, allowing agents to provide personalized and immediate support.
The proactive messaging feature resolves issues before the customer has to contact support, and the help center features enable customers to solve simple problems on their own. Intercom provides three different solutions based on your objectives; contact the sales team for pricing information.
Limitations Of Free Live Chat
Free live chat services can seem like an attractive option for businesses looking to enhance their customer support. However, several limitations can hinder the effectiveness of these services. Here are some key limitations of free live chat:
- Limited functionality: Free live chat services often have limited features, which can hinder effective communication and problem-solving.
- Poor performance: Free services may not be designed to handle a large volume of conversations, leading to slow response times and frustrated customers.
- Spam and abuse: Free live chat services can attract spammers and abusers, which can compromise the integrity of your online communication.
- Data security concerns: Free services may not prioritize data security, putting your customers' personal information at risk.
- Limited customization: Free live chat services may not offer customization options, which can make it difficult to tailor your chat experience to your brand's unique needs.
Why choose Appy Pie Live Chat?
Appy Pie is a no-code popular platform that offers a live chat service. However, unlike some of its other tools, live chat is not free but offers quite affordable plans. The fee grants access to a range of features designed to enhance customer interactions. These features typically include real-time chat capabilities, pre-written message templates to smooth responses, compatibility with mobile apps, and the ability to deploy the live chat service across multiple websites.
Rating: 4.72 out of 5 stars (1289 reviews)
Appy Pie Live Chat offers a robust set of features to streamline customer interactions and boost satisfaction. Here are some key highlights:
- Interact with your visitors in real-time
- Segment Your Website Visitors
- Connected Communication Across Any Channel
- Customize Your Customer Experience
- Do More with Live Chat Analytics
- Boost your Team Productivity
Engage your website visitors in real time to help them make an informed decision about your product or service. Encourage them to initiate a conversation with you, so you can offer your assistance and collect valuable feedback to improve the overall customer experience.
Understand the people who visit your websites and divide them into categories. You can define these categories based on your needs, allowing you to create unique and personalized live chat experiences for your customers. This allows you to prioritize your live chat conversations and target leads who are most likely to convert.
Add Live Chat to your website or mobile app to increase your customer presence across multiple social channels such as WhatsApp, Facebook, Twitter, and more. Appy Pie Live chat software is a powerful tool that allows you to communicate with your customers in real time, no matter where they are.
Get to know your customers and make changes based on their needs. Appy Pie Live Chat software is designed with your customers in mind. You can use this app to learn about your customers' needs and make changes based on them.
Appy Pie Live Chat also includes a powerful reporting system that provides insights into your customers' behavior. You can see which pages they visit, how long they stay on your website, and what kind of questions they ask. This information can help you enhance your website and live chat experience.
Live chat software is a revolutionary way to communicate with customers in real time. By incorporating web live chat software, you can provide a richer, more engaging experience to your customers without spending a fortune on customer service. This way, you can boost team productivity and create a better work environment.
Conclusion
Free best online chat app can be a powerful tool for businesses of all sizes, but selecting the right option requires careful consideration. Start by evaluating your specific needs. Do you require a basic solution for simple website interactions, or do you need a more feature-rich platform with capabilities like AI chatbots, ticketing systems, and integrations with your CRM system?
Once you understand your requirements, explore the available free live chat options and assess their feature sets. Look for features that align with your needs, such as real-time chat functionality, pre-written message templates to streamline responses, mobile app compatibility, and the ability to deploy the live chat service across multiple websites. Consider factors like scalability and ease of use as well. As your business grows, your live chat needs may evolve, so choose a platform that can adapt and grow with you.
Finally, don't neglect the importance of customer support. Ensure the live chat software provider offers reliable customer support in case you encounter any issues or have questions. By carefully considering these factors, you can select a free live chat solution that empowers you to deliver exceptional customer service, build stronger customer relationships, and gain valuable insights to optimize your website and marketing efforts.
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