How to Create a Telegram Feedback Bot?

By Aayushi | Last Updated on September 9th, 2024 6:17 am

It’s a well-known fact that a satisfied customer can take your business to heights whereas a dissatisfied one can render your efforts worthless. And satisfaction comes when customers feel heard and supported and are allowed to give their feedback on products, services and overall experience offered by a business.

Obtaining customer feedback is much more important than you might think. It is not only a good way to keep your customers in the loop, but also helps you continuously refine your products, services and business strategies to improve brand value at large.

Telegram is a great platform to collect this feedback and using a Telegram feedback bot built using software like Appy Pie’s Chatbot Builder can enhance your customers’ satisfaction to the maximum. But the question is, how to actually create and deploy one on your Telegram channel? Let’s find out.

Create Your Own Chatbot

How to Create a Telegram Feedback Bot in 7 Easy Steps Using Appy Pie?
Top 5 Applications of a Telegram Feedback Bot
Why Choose Appy Pie to Build a Telegram Feedback Bot?
Conclusion

How to Create a Telegram Feedback Bot in 7 Easy Steps Using Appy Pie?

It might be a little overwhelming to create your own Telegram feedback bot, especially when you are not from a technical background. With Appy Pie, however, anyone and everyone can create chatbots without any coding knowledge in just a few steps. Here is a detailed step-by-step guide to create your own Telegram feedback bot:

Go to Appy Pie’s Website

Go to the Appy Pie Website and login to your existing account or sign-up in case you are a new user. Once logged in, scroll down to the ‘Products’ section and select Appy Pie Chatbot Builder.

Enter Bot Name

Now, you’ll see a button for ‘Create Bot’ on your screen. Click that and enter a name for your chatbot in the textbox that appears.

Select Bot Template

After you have entered a name for your chatbot, you will land on a page where you can select the type of chatbot to be deployed. Select the Customer Feedback Bot (Survey)” option from the available ones.

Click on ‘Edit Bot Flow’

Click on the button that says ‘Edit Bot Flow’ to open the bot editor screen.

Edit the Bot’s Conversation Flow

You will now be able to see the bot editor screen. Here, you can edit the flow of conversation and add greeting messages, information retrieval messages, feedback collection prompts, buttons, handoff nodes etc. according to your requirements.

Design the Bot’s Widget

Once the bot flow is edited, click on the “Design Customisation” button to design your chatbot’s widget. Edit the widget’s avatar, header, background and color scheme to personalize it according to the brand’s look and feel.

Setup and Deploy the Bot

Now, click on the ‘Setup’ option, choose the bullet ‘deploy the bot on social media apps’ and select ‘Telegram’. Fill the details mentioned to deploy the bot successfully on the Telegram channel.

And you’re done! You will now be able to see the feedback bot on your Telegram channel in a fully functional state.

Top 5 Applications of a Telegram Feedback Bot

A Telegram feedback bot has a plethora of important applications to offer businesses. The top 5 applications that can transform the way of feedback collection and implementation are:

Customer satisfaction Surveys

Telegram Feedback bots can help conduct customer satisfaction surveys. The bot can automatically ask customers to fill in their responses to surveys aimed at assessing different elements like their satisfaction levels, product or service quality etc. and share their thoughts after making a purchase or availing a service. Gathering this input in real time can help you figure out what your customers really think and pinpoint areas for improvement.

Product and Service Reviews

A feedback bot can be used to ask for a detailed review of the products and services offered by your business within the Telegram channel. You can create questions specific to features, usability, and general quality. These reviews can help you find out customer pain points and make necessary changes to eliminate the roadblocks they are facing efficiently.

Event Feedback

You can utilize a Telegram feedback bot to gain input from attendees after a webinar or event held by your business. The bot can help you enquire about their background, learnings from the webinar and feedback on general event layout. This can facilitate better planning and execution of future events by learning what worked and what needs to be changed.

Customer Support Improvement

You can integrate your Telegram feedback bot into customer support interactions to collect feedback on their experience with the support provided. Customers can be asked to give their rating on overall satisfaction, the quickness of resolution, and the quality of engagement. These insights can be used in an effective manner to fine-tune customer service processes, enhance customer satisfaction and improve customer retention rates.

Employee Feedback

You can also use a Telegram feedback bot to get employee opinions on a range of workplace issues, including job satisfaction, work environment, and management. Receiving input from staff members on a regular basis can help you resolve problems at work, boost morale, and create a good workplace culture.

Why Choose Appy Pie to Build a Telegram Feedback Bot?

Now that you are well-versed in the steps involved in developing a Telegram Feedback bot, let's look at why Appy Pie is the ideal platform for developing your chatbot. Here are some essential features which make Appy Pie’s Chatbot Builder stand out:

Easy-to-Use

Appy Pie’s Chatbot Builder has an easy-to-use platform that helps create a personalized feedback bot for Telegram from scratch in just a few clicks. It also offers tools for customizing bot flow and design according to specific requirements.

No Coding Required

Appy Pie’s Chatbot Builder is a savior for those who are not tech-savvy as it allows building customized and personalized Telegram feedback bots from scratch without any coding, that too in a few minutes!

Highly Customizable

Apart from offering a variety of pre-built survey and feedback form templates, Appy Pie also provides options for customization to help businesses create tailor-made surveys and feedback forms according to their requirements.

Extremely Affordable

Appy Pie’s Chatbot Builder not only brings you efficiency, but also high affordability. It is a free-to-use platform and allows the creation and launch of your surveys without incurring any cost. However, to access the reporting and analytics tools as well as other premium features, you need to upgrade to a paid plan which is extremely reasonable and worth the investment!

Secure and Reliable

Appy Pie’s Chatbot Builder is fully secure and reliable. It has no hidden costs or subscription fees and can be used to create an endless number of polls and surveys without any response collection limit.

So, what’s the wait for? Make use of Appy Pie and create your own feedback bot for your Telegram channel and engage customers like never before!

Conclusion

In conclusion, if you’ve got the right resources, creating a Telegram feedback bot can be surprisingly easy. Whether you want to improve client interactions or gather useful feedback, Appy Pie has a workable solution that can be tailored to your requirements. Its user-friendly Chatbot Builder with a unique design, customization features, reasonable price and robust security, can help you create a Telegram feedback bot without acquiring any coding knowledge in a few minutes following the above mentioned 7 simple steps.

Aayushi