With advancement in technology and launch of artificial intelligence tools such as chatbots, the customer service industry is booming. And why wouldn’t it? Chatbots help deliver amazing customer experiences. They streamline workflows through quick query resolution, easy handling of administrative work as well as assisting in generating new leads and retaining existing customers. But building them according to business needs is the part to actually focus on.
There are hundreds of platforms available out there which help build a chatbot and choosing one of them can get very confusing. Don’t worry! Here is a list of the 10 best customer support chatbot platforms in 2024 to make it easy for you to find the perfect solution for your business!
10 Best Customer Support Chatbot Platforms in 2024
Appy Pie Chatbot Builder
Appy Pie Chatbot Builder is a powerful no-code AI driven platform which allows you to build all sorts of customized chatbots for your business. It is a much needed tool in the customer support industry and has completely transformed the way businesses communicate with their customers for the better. Appy Pie helps build a customer service chatbot from scratch by providing step-by-step guidance. It also offers ready-to-use chatbot templates to minimize effort. It provides features like design customization, personalization in bot flow, omnichannel communication and integrations with various other apps which make it undoubtedly the best solution for businesses of all sizes.
Pricing
Appy Pie’s Chatbot Builder provides a 7-day free trial option which is risk free and does not require a credit card. One can easily test the chatbot without any knowledge of coding and figure out its suitability to your needs. After that, one can opt for a premium plan which is both affordable and reasonable and provides tons more of special features to use to build your chatbot. The pricing plan is as follows:
- Premium plan for professionals: $11/bot/month
- Enterprise plan to go full-scale: custom pricing
It also offers a 30 days money back guarantee and is trusted by millions like Gartner, G2, SSL, BBB and Trust Pilot.
Tidio
Tidio is another good option for a customer support chatbot platform which helps create chatbots for social media, websites and other landing pages. You can create visually appealing chatbots with Tidio using its ready-to-use designs. Tidio’s chatbot, Lyro AI, automates the process of resolving customer queries and leverages OpenAPI for unlocking custom functionalities. Some amazing features Tidio provides include live typing to see what customers are typing before they send a message as well as access to the visitor's list. The software also allows for omnichannel communication which makes it suitable for businesses who want to provide the benefit of convenience to their customers. However, the software might be expensive for small businesses and somewhat difficult to use for those with a non-technical background.
Pricing
Tidio has the following pricing plans-
- Free plan: closes at 50 Lyro conversations
- Lyro AI: $39/month
- Tidio+: $749/month
Intercom
Intercom offers a convenient solution for handling customer queries in the form of a customer support chatbot, known as Fin AI Agent. Fin AI solves at least 50% customer queries automatically using AI language models by giving accurate and useful answers after carrying out a thorough search from multiple sources like blogs, PDFs, and articles that are fed into its database. The no-code platform also allows avoiding manual tasks like routing, snoozing and closing out conversations through automation. Additionally, the chatbot is fluent in upto 45 languages and provides efficient multilingual support to customers from all over the world. It is also quite easy to integrate Fin AI into your website with just a few clicks for 24/7 customer support functionality!
Pricing
Intercom does not have an option for a free plan, but does offer a 14-day free trial. One has to buy the plans at a price dependent on the number of customer interactions as follows:
- Essential: $39/seat/month (best for individual, startups and small businesses)
- Advanced: $99/seat/month (for growing support teams)
- Expert: $139/seat/month (for large support teams)
Ada
Ada is another no-code customer service chatbot platform available which helps automatically resolve 70% of customer inquiries in no time. It provides 24/7 assistance to customers at a lower cost and gives accurate responses to customer queries by accessing its vast knowledge base. The software also provides a comprehensive analytics option where you can track the bot’s progress and make necessary improvements in its structure and working. Some of the features of this chatbot solution include personalized messages, multilingual translation and task automation. Businesses seeking innovative customer support solutions can opt for it and can enjoy the benefit of time and cost efficiency. However, sometimes the chatbot’s response speed can get slower than usual which affects customer experience.
Pricing
Ada’s pricing structure is extremely affordable and offers a 14 day free trial before switching to the paid plan. There is no option for a free plan but only the premium plan which starts at between $27-$35 per month.
SwiftSupport
SwiftSupport is a great customer support chatbot platform which helps businesses solve up to 80% of customer inquiries automatically without any human intervention. It allows for streamlined data management by storing a business's important data files at one location and exercising efficient control over them. It ensures provision of timely assistance to customers to improve their satisfaction levels and enhance their overall experience. The chatbot can be customized and tailor-made according to a business’s needs and has the ability to understand user intent correctly which helps it engage in meaningful conversations with customers. SwiftSupport, however, has some drawbacks. To set up the chatbot, businesses may require some knowledge of the chatbot technology and the access to advanced customization options is not available under low-tier plans.
Pricing
SwiftSupport offers a 14-day free trial option after which users can opt for any of the following plans:
- Free Plan- $0/month
- Basic Plan- $20/month
- Standard Plan- $50/month
- Premium Plan- $80/month
Each plan has different features in terms of number of agents, datastores, queries, team seats and file upload limits which can be checked on their website.
HubSpot
The HubSpot platform is a great option if you’re looking for a customer support chatbot with a major goal to generate more leads. It allows businesses to connect with their website visitors to convert new leads, close more deals and provide seamless customer support. Some important features HubSpot’s chatbot provides include chat automation, seamless integrations with HubSpot CRM and the option to access chat histories. Additionally, customized chatbots can be created without the requirement of any coding language. Multilingual support as well as self-serve options are also available which help widen the business’s reach and optimize its workflows to serve customers better.
Pricing
HubSpot’s pricing plan can be quite expensive for some businesses. It provides the following options:
- Free Plan: $0/month
- Marketing Hub Professional: $800/month (includes 3 seats, additional seats start at $45 per seat)
- Marketing Hub Enterprise: $3600/month (includes 5 seats, additional seats start at $75 per seat)
HubSpot’s free plan however, doesn’t have most of the important features required for efficient provision of customer support and faces some customization issues as well.
Drift
Drift is an AI-powered buyer engagement platform which provides a comprehensive chatbot platform and allows businesses to interact with website visitors, resolve their queries, provide them personalized experiences and ultimately add them into the sales pipeline using the bots. Drift’s chatbots provide 24/7 customer support by engaging in human-like conversations with users and solving their problems promptly. An important feature of this platform is that the chatbots are equipped with the ability to learn from past conversations and continually optimize their responses over time for delivering seamless experiences.
Pricing
Drift has an expensive pricing plan and offers customers 3 different options to choose from:
- Premium- $2500/month (for small businesses)
- Advanced Plan- custom pricing (includes features in addition to the Premium Plan)
- Custom Plan- custom pricing (best for enterprises)
Botsify
Botsify is a fully automated chatbot platform to build AI chatbots. It provides 24/7 available customer support and helps adopt a proactive customer service approach by catering to customer issues before they even know about it or report it. Botsify helps grow your customer base by attracting new customers and assisting them in the best possible manner. One of the best features it offers is conversational forms with the help of which interactive and creative chat flows can be created with elements like call-to-action buttons. Moreover, the chatbots created using this platform can collect user data and send follow up emails efficiently to optimize customer experience.
Pricing
Botsify offers a 14-day free trial as well as 3 different paid plans as follows:
- Basic Plan (Do it yourself): $49/month (for personal use, startup websites and facebook page)
- Professional Plan (Done for you): $149/month (for scalable businesses who want to get their chatbots built and managed)
- Custom Plan: custom pricing (for enterprises for high usage and on-premises solutions)
Zendesk
Zendesk is another top rated chatbot solution to streamline your customer service processes on various social channels.It helps create rich conversational experiences by being available 24/7 and offering fast AI-automated responses so that your customers never have to wait before a query can be resolved. It helps generate personalized messages within seconds and provides an amazing feature known as Flow Builder which allows creation of custom conversations for different scenarios.
Pricing
Zendesk allows basic plans starting at $19 per month. The other premium plans it offers are-
- Suite Team: $55/agent/month
- Suite Growth: $89/agent/month
- Suite Professional: $115/agent/month
- Suite Enterprise: custom pricing
Freshchat
Freshchat is a messaging platform provided by Freshworks which allows building customized chatbots to deliver a seamless experience to customers across self-serve or agent assisted channels. Businesses can create no-code, affordable chatbots with personalization to proactively engage customers and help them get their queries answered in no time. One of the most liked features of Freshchat is the option for a unified workspace. Businesses can check details for past purchases, open issues and conversations from any channel which helps them understand customer problems better and cater them more efficiently.
Pricing
Freshchat offers a 14-day free trial with no requirement of a credit card. The pricing plans offered are-
- Free starter pack- for upto 10 agents forever
- Growth- $19/agent/month billed annually (for fast growth)
- Pro- $49/agent/month billed annually (for high performance)
- Enterprise- $79/agent/month billed annually (for enterprise-grade support)
Conclusion
Businesses can’t afford to go wrong with planning their customer service strategies due to the extreme repercussions that come with it. Delivering a seamless customer experience should be a top priority for any business and for that a decision needs to be made about the right customer support chatbot platform to be used to build chatbots for their websites, applications or social media platforms. By carefully analyzing the above list for the 10 best customer support chatbot platforms, you can choose the one that suits your needs best to optimize your customers’ experience to a great extent!
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