A Complete Guide To Personable Chatbots
Personality matters- be it a human or a chatbot. Chatbots are used by almost every business nowadays, as tools of communication with their customers. But, just generating responses and answering customer queries is not enough. The conversation needs to be human-like, interesting and engaging which can be achieved by creating a personable chatbot, also known as a chatbot with personality, with chatbot building software like Appy Pie’s Chatbot Builder. Let us get into the depth of what personab[...]
How to Efficiently Use a Chatbot for Scheduling?
In the current rapidly evolving and fast-paced environment, appointment scheduling and management can be very time-consuming. Imagine a tool that can do it all for you, from handling your bookings to scheduling your meetings, giving you plenty of time to focus on other important tasks. That’s an Appointment Scheduling Chatbot. Let’s dive deeper and figure out how to efficiently create an appointment scheduling bot using Appy Pie’s Chatbot Builder and explore its benefits and best practices[...]
PDFgear Chatbot- A Step-by-Step Guide for Beginners
Chatting with PDF documents might sound unusual, but thanks to technology it’s been made possible using AI-powered chatbots! PDFgear, the PDF Software company, has rolled out an amazing feature for the Windows version of the PDFgear Desktop product, which is called a PDFgear chatbot. It’s powered by the GPT-3.5-Turbo AI model and is slowly moving towards integrations with GPT-4. There are some pre-existing services dealing with chatting with PDF Software but PDFgear stands out due to its uni[...]
A Complete Guide to PolyAI Chatbot
Chatbots have been around for quite some time in the customer support industry and have helped companies scale up in numerous ways. PolyAI chatbot is one of them and helps call centers deliver best-in-class voice experience. While most companies offer text-based chatbots. PolyAI recognizes voice first and has all its products, services, research and development focused towards voice-based customer support. This guide will give a comprehensive overview of PolyAI chatbot, its key features and ben[...]
What is Employee Experience Management | Benefits and Best Practices
Employee experience management (EXM) focuses on creating a positive and engaging work environment for employees throughout their entire journey with a company. This includes everything from onboarding and development to recognition and exit interviews. Customer service chatbots, powered by AI (Artificial Intelligence), are transforming how businesses interact with their customers. While directly unrelated to EXM, companies that prioritize a positive employee experience are more likely to se[...]
What is Customer Retention [Top 7 Customer Retention Strategies]
Business is not only about gaining customers, it is about gaining, serving, and most importantly retaining customers. Customer retention is the key to building a loyal customer base, and the only way that can be done is through providing a seamless customer experience. There are various strategies one can apply to retain a customer and improve the customer base, such as employing a chatbot to enhance service interactions. But, for that, let us first understand what customer retention actually me[...]