How to Create an AI Chatbot for Ecommerce?

By Aayushi | September 10, 2024 3:42 am

If you have an ecommerce business, you sure know the tremendous time and efforts it takes to handle the workflows. It’s not as easy as it looks. Performing routine tasks like placing orders, coordinating product returns and exchanges, resolving customer complaints, updating them on new offers etc. manually, on top of the existing workload can get extremely overwhelming for human agents. That’s where AI chatbots for ecommerce come in. They can not only streamline most tasks for an ecommerce business but also provide opportunities to scale up operations for growth. Businesses can create no code ecommerce chatbots from scratch using software like Appy Pie’s Chatbot Builder to see efficient results in no time! This guide will cover how to create an AI chatbot for ecommerce in 7 easy steps. Let’s dive in.

Create your Own Chatbot

What is an AI Chatbot for Ecommerce?
How to Create an AI Chatbot for Ecommerce in 7 Easy Steps?
Top 5 Benefits of Ecommerce Chatbots
Conclusion

What is an AI Chatbot for Ecommerce?

First things first, let’s understand what an AI chatbot for ecommerce is before we jump into the process of creating one.

In a nutshell, it is an AI-powered computer program designed to interact with customers on an ecommerce platform in a human-like manner to assist them in a variety of tasks including responding to their queries like a customer support chatbot, guiding them through the shopping process, providing product recommendations, facilitating customer checkout, handling transactions and much more.

An ecommerce chatbot uses the power of technologies like artificial intelligence and natural language processing to understand, analyze and respond to customer queries with accuracy and provide them an efficient online shopping experience.

Now, let’s look at the procedure to be followed to create an AI chatbot for ecommerce.

How to Create an AI Chatbot for Ecommerce in 7 Easy Steps?

Creating an ecommerce chatbot may seem like rocket science if you’re not that tech-savvy. Well, it’s not. With Appy Pie’s Chatbot Builder, you can create a customized chatbot tailored to your business needs without requiring any coding knowledge. Here are 7 easy steps to follow:

Open Appy Pie’s Website

Open the Appy Pie website and login to your existing account or sign-up in case you are a new user. Signing up on Appy Pie is an easy process which involves filling in a few basic details. Once logged in, scroll down to the ‘Products’ section and select Appy Pie Chatbot Builder.

Enter Bot Name

Now, you’ll see a button for ‘Create Bot’ on your screen. Click that and enter a name for your chatbot in the textbox that appears. Try to keep it short, catchy and memorable for a greater recall value. This name can be changed later at any time.

Select Bot Template

After you have entered a name for your chatbot, you will land on a page where you can select the type of chatbot to be deployed. Select the “Inquiry Bot” option from the available ones. An inquiry bot can help resolve queries related to return/refund policies, product catalogs etc.

Click on ‘Edit Bot Flow’

Click on the button that says ‘Edit Bot Flow’ to open the bot editor screen.

Edit the Bot’s Conversation Flow

You will now be able to see the bot editor screen. Here, you can edit the flow of conversation and add greeting messages, information retrieval messages, feedback collection prompts, buttons, handoff nodes etc. according to your requirements.

Design the Bot’s Widget

Once the bot flow is edited, click on the “Design Customisation” button to design your chatbot’s widget. Edit the widget’s avatar, header, background and color scheme to personalize it according to the brand’s look and feel.

Click on Setup and Choose Ecommerce Website

Now, click on the ‘Setup’ option and select your ecommerce website. You will find a help document as well as a video explanation which will explain the step to deploy the chatbot on your particular website in detail. Follow it to embed the bot on your website successfully.

And that’s it, you’re done! The chatbot would now be visible on your website in a fully functional state. That was quite easy, right? Now that you know how to create an AI chatbot for ecommerce, let’s move further with the numerous benefits associated with ecommerce chatbots.

Top 5 Benefits of Ecommerce Chatbots

From bringing convenience and efficiency in workflows to engaging customers and enhancing their shopping experience, ecommerce chatbots provide a multitude of benefits to both businesses and its customers. Here are the top 5 benefits AI chatbots for ecommerce have to offer:

Improved Customer Experience

Ecommerce chatbots provide 24/7 assistance to customers and handle multiple queries simultaneously leading to prompt resolution of inquiries and higher customer satisfaction. Due to this increased satisfaction, customers are more likely to repeatedly buy from the ecommerce business and spread a good word of mouth about it to others, thereby increasing the chance of generating new leads.

Personalized Recommendations

By analyzing customer feedback, behavior, needs and preferences, ecommerce chatbots can offer personalized product recommendations to spike up interest in the customers’ minds and increase the chances of sales. Moreover, when customers receive personalized suggestions and updates about new products, offers and discounts, they feel included and valued by the company, which adds to improving their experience at large.

Time and Cost Efficiency

Ecommerce chatbots provide human agents the relief from carrying out routine service and support tasks like handling customer queries, processing transactions, providing chat assistance etc. which gives them ample time to focus on other complex tasks that require their attention. Moreover, the need for large support teams is reduced which lowers recruitment, training and operational costs. Thus, AI chatbots for ecommerce provide both time and cost utility.

Reduced Cart Abandonment

Often, customers navigate through an ecommerce website, add products in their cart and leave without actually making a purchase. Ecommerce chatbots can help reduce the frequency of customers leaving the website without completing purchases by offering them incentives like discounts and coupons to lure them into buying the items in their cart at the same time or within a particular time frame. Thus, they help in reduction of the number of cart abandonments.

Scalability

Chatbots can help handle a large number of customer interactions simultaneously which makes it easier for businesses to manage high volumes of customer inquiries during peak shopping times like during festival seasons and weekends or at times when there’s a sale going on. This convenience not only contributes to an improved customer experience and customer retention rate but also allows the business to scale up its operations and expand its reach globally.

Also Read: What is Customer Retention? [Top 7 Customer Retention Strategies]

Conclusion

In conclusion, AI chatbots for ecommerce are powerful tools which offer ecommerce businesses significant benefits such as 24/7 customer support and personalized shopping experiences to its customers, time and cost efficiency, scalability and much more, all to improve the overall operational efficiency and boost sales. They can be created easily by following a few simple steps through a no-code chatbot building platform and can help ecommerce businesses stay competitive in the market and gain valuable insights into customers’ behavior, ultimately driving growth and success!

Aayushi